Move for Better Health is committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.
Health services at Move for Better Health are provided by a range of businesses, some of which operate at external standalone sites in addition to existing Move for Better Health locations. Information is only shared to these other clinics when appropriate for the management of your health care.
In this Policy, we explain:
We collect and hold the following kind of information about you:
We will generally collect personal information about you in these ways:
We will generally hold your personal information in software used in the provision of health care services and customer relationship management. The software that we uses complies with Australian standards for the collection and holding of personal and sensitive information.
We primarily collect and use personal information about you to provide our allied health services to you and to communicate with you and others involved in your care in relation to those services.
We also sometimes use that information for other purposes, including:
We may disclose information about you to others outside of our practice as permitted or required
under law. This will include situations where we disclose information about you in order:
You have the right to seek access to and correction of the personal information we hold about you.
Depending on the request, there may be a small fee charged for the preparation of the required documents and/or clinical notes.
We will normally respond to your request within 30 days. To make the request, you should contact Move for Better Health’s administrative team and make your request in writing (ideally via email).
If you think that the information we hold about you is not correct, let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate
or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change
(see ‘how to contact us’).
We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification or disclosure and to prevent misuse and loss. This includes:
Where it is lawful and practicable for us to do so, you can be treated anonymously or through use of a pseudonym (a name other than yours).
We do not propose to disclose information about you to anyone overseas. If we want to transfer your personal information overseas, we will first seek your consent, unless we are required by
law to do the transfer.
If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: Â Â GPO Box 5218 Sydney New South Wales 2001
Website: https://www.oaic.gov.au/privacy/privacy-complaints/
We will update this policy from time to time, to reflect any changes in our information-handling
practices or the law or both.
We will maintain our updated Privacy Policy on our website, as well as having it readily available at our reception desks.
To contact us about any privacy related issues, please contact:
Move for Better Health’s Administrative Manager
Phone: Â Â Â Â Â Â Â Â Â Â Â 8373 5655 (Malvern) or 7078 0303 (Magill)
Email:Â Â Â Â Â Â Â Â Â Â Â Â Â Â malvern@moveforbetterhealth.com.au or magill@moveforbetterhealth.com.au
Post: Â Â Â Â Â Â Â Â Â Â Â Â Â Â 277 Unley Road, Malvern SA 5061
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