If you’ve never been to see us before, you may have some questions about our clinic and what to expect at your appointment. We’ve put together some frequently asked questions which we hope are helpful:
We’re located at 277 Unley Road, Malvern, on the corner of Fisher Street.
There is a free car park in front of our clinic, and there is also parking available on Fisher Street.
We do ask all class participants using Pilates Equipment to wear Pilates socks (also called Grip Socks). If you don’t have Pilates socks, we have them available to purchase at reception.
All Gym class participants will need to wear exercise shoes.
We have HICAPS terminals onsite, which mean you can swipe your private health insurance card and receive a rebate (providing it’s included in your extras cover). The rebate you will receive is heavily dependent on what health fund you are insured with, and what level of cover you have. Rebates can vary between $16 to the full cost of the service.
While you can claim at Move using your private health insurance, we are not part of any preferred provider scheme.
We believe these schemes do not allow us to sustainably offer the expert services, longer appointment times, highly experienced staff and the physical environment that we do. You can read more about why we don’t take part in these schemes here.
It’s easiest for you and your practitioner if you wear appropriate clothing for your appointments. For example, if you are coming in with a knee problem, it would not be ideal to wear tight jeans, similarly if you had a back problem, it’s not ideal to wear a dress.
We always keep a number of pairs of shorts at the ready if you need to borrow some!
Your initial assessment is generally 45 minutes (unless you’re coming in for a Chronic Pain assessment which is usually 60 minutes).
Subsequent appointments are usually 30 minutes, but this can vary depending on what you’re having treatment for.
Generally, yes. We acknowledge that your time is important and therefor all of our staff do their best to stay on schedule. It is very unusual for appointments to run more than 5-10 minutes late.
Yes! Fortunately we’re lucky to be located near many excellent cafes and coffee shops. One example is Gateaux 259, which is the next group of shops over in the Malvern Villiage.