Frequently Asked Questions.

If you’ve never been to see us before, you may have some questions about our clinic and what to expect at your appointment. We’ve put together some frequently asked questions which we hope are helpful:

Where are we?

Move for Better Health has two locations in Adelaide, South Australia. One is at 277 Unley Road, Malvern (on the corner of Fisher Street) and the other is at 500 Magill Road, Magill (on the corner of Briant Road).

Who works out of Move for Better Health?

We have a team of co-providers who together deliver an integrated, multidisciplinary solution for your health care. This includes:

Where can I park?

At Malvern, there is a free car park in front and side of our clinic, as well as limited free parking on Fisher Street.

At Magill, there is parking available at the front and back of our building, as well as free parking on Briant Road.

What do I need to bring to my first appointment?

If you are brand new to the clinic or haven’t seen us in a number of years, we will ask you to complete some forms prior to your appointment.

Everyone is asked to complete a Patient Details form, which you can download and complete electronically here, or in person when you attend your appointment. There may be another form or questionnaire we ask you to complete, depending on which allied health professional you see, and the reason for your visit.

If you have had recent medical imaging (for example Ultrasound, X-ray, MRI or CT scan), it is helpful for our allied health practitioners if you bring the report with you to your assessment. Additionally, if you have had a long term condition, medical imaging reports may still be useful even if the scans aren’t recent.

If you have private health insurance which includes Extras cover, bring your card with you to your appointment as we must physically swipe your card to process your claim. If you don’t have a private health insurance card, or forget to bring it, we can provide you with an itemised tax invoice so you can still claim for your appointment.

What should I wear to my appointment?

It’s easiest for you and your practitioner if you wear appropriate clothing for your appointments.

For example, if you are coming in with a knee problem, it would not be ideal to wear tight jeans, similarly if you had a back problem, it’s not ideal to wear a dress. If you were coming in for an exercise session, then active wear or unrestrictive clothes are preferable.

We always keep a few pairs of shorts at the ready if you need to borrow some!

What do I need to bring to Physio Equipment, Gym or Pilates classes?

We ask all class participants attending our Equipment or Pilates classes to wear Pilates socks (also called Grip Socks). If you don’t have Pilates socks, we have them available to purchase at reception. All Gym class participants will need to wear exercise shoes.

Can I claim with Private Health Insurance?

We have HICAPS terminals onsite, which mean you can swipe your private health insurance card and receive a rebate (providing it’s included in your extras cover). The rebate you will receive is heavily dependent on what health fund you are insured with, and what level of cover you have. Rebates can vary between $16 to the full cost of the service.

Is Move a Preferred Provider?

While you can claim at Move using your private health insurance, we are not part of any preferred provider scheme.

We believe these schemes do not allow us to sustainably offer the expert services, longer appointment times, highly experienced staff and the physical environment that we do. You can read more about why we don’t take part in these schemes here.

Do we run on time?

Generally, yes. We acknowledge that your time is important and therefor all of our staff do their best to stay on schedule. It is very unusual for appointments to run more than 5 minutes late.

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