Frequently Asked Questions.

If you’ve never been to see us before, you may have some questions about our clinic and what to expect at your appointment. We’ve put together some frequently asked questions which we hope are helpful:

Where are we?

We’re located at 5/259 Unley Road, Malvern. We’re on the eastern side of Unley Road, on the corner of Eton Street (next to The Wash car wash).

The group of shops we’re located within is the Malvern Village, with the Subway, Dominoes etc.

Where can I park?

There is a free car park in front of our clinic, and there is also parking available on Eton Street and Fisher Street.

What do I need to bring to my first appointment?

  • If you are brand new to the clinic or haven’t seen us in a number of years, we will ask you to complete two forms. You can either download these forms and complete them before your appointment (click to download 1. New Patient Form and 2. Patient Goals), or you can arrive to your appointment 10 minutes early and complete them then
  • If you have had recent medical imaging (for example Ultrasound, X-ray, MRI or CT scan), it may be helpful for the Physiotherapist if you bring the report with you to your assessment. Additionally, if you have had a long term condition, medical imaging reports may still be useful even if the scans aren’t recent

What do I need to bring to classes?

We do ask all Pilates class participants to wear either normal socks or Pilates socks. If you don’t have Pilates socks, we have them available to purchase at reception.

All Gym class participants will need to wear exercise shoes.

Can I claim with Private Health Insurance?

We have HICAPS terminals onsite, which mean you can swipe your private health insurance card and receive a Physiotherapy rebate (providing it’s included in your extras cover). The rebate you will receive is heavily dependent on what health fund you are insured with, and what level of cover you have. Rebates can vary between $16 to the full cost of the service.

Is Move a Preferred Provider?

While you can claim at Move using your private health insurance, we are not part of any preferred provider scheme.

We believe these schemes do not allow us to sustainably offer the expert services, longer appointment times, highly experienced staff and the physical environment that we do. You can read more about why we don’t take part in these schemes here.

What should I wear?

It’s easiest for you and your Physio if you wear appropriate clothing for your appointments. For example, if you are coming in with a knee problem, it would not be ideal to wear tight jeans, similarly if you had a back problem, it’s not ideal to wear a dress.

We always keep a number of pairs of shorts at the ready if you need to borrow some!

How long are appointments?

Your initial assessment is generally 45 minutes (unless you’re coming in for a Women’s Health, Chronic Pain or Meditation assessment, then it would be 60 minutes).

Subsequent appointments are usually 30 minutes, but this can vary depending on what you’re having treatment for.

Do we run on time?

Generally, yes. We acknowledge that your time is important and therefor all of our staff do their best to stay on schedule. It is very unusual for appointments to run more than 5-10 minutes late.

Are there any good coffee shops nearby?

Yes! Fortunately we’re lucky to be located near many excellent cafes and coffee shops. One example is Gateaux 259, which is a couple doors down from Move.

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